Fix an offline server

What to check when a server stops reporting.

ServerNest is in development. This guide describes the current preview, and details may change.

Your websites keep running while a server shows as offline. Only the connection to ServerNest is lost, unless the server itself is down.

  1. Check that the server is running at your provider and can reach the internet.
  2. On the server, run systemctl status servernest-agent. If it has stopped, run systemctl restart servernest-agent.
  3. Check that your firewall allows outgoing connections.
  4. If you rebuilt the server, remove it from ServerNest, add it again, and run the installer with the new install code.

The agent reconnects by itself when the server is back. Still stuck? Use the Support page in the dashboard.

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